FAQ

We offer complimentary nutrition consultations to help guide you. You can also review product descriptions, ingredient lists, and usage guidelines on each page.

It depends on the product. Our nutritionists can offer general guidance, but we always recommend speaking with a licensed healthcare provider if you have medical conditions or take medications.

Some are, some are not. Always consult a healthcare professional before giving supplements to children or taking them during pregnancy or breastfeeding.

Yes! We carry many vegan, gluten-free, dairy-free, and allergen-friendly brands such as Iron Vegan, Garden of Life, and others.

All ingredient lists and nutritional details are located on each product page under Ingredients.

Yes. TruChoice Wellness Inc. only sells 100% authentic, brand-name supplements sourced directly from licensed Canadian distributors and reputable manufacturers. We do not carry homemade, grey-market, or unverified products.

All items come from official suppliers or direct partnerships with trusted supplement companies. Our products are stored, handled, and shipped from Canada.

Many of our brands are third-party tested, GMP-certified, or clinically validated. Where available, we share manufacturer quality information on each product page.

No. We never sell expired items. If a product is near expiry and discounted, it will be clearly marked so you know exactly what you're buying.

Yes — we offer a wide range of professional-grade and practitioner-trusted brands such as AOR, Genestra, NFH, ATP Lab, and more.

High-demand items can sell out quickly. We restock weekly, and you can sign up for back-in-stock alerts on product pages.

Most brands restock weekly, and specialty or seasonal items may vary.

We accept Visa Debit/Credit, Mastercard Debit/Credit, Shop Pay, and PayPal.

Yes — Shopify encrypts and securely processes all payments. We never see or store your card information.

Your card is charged immediately when an order is placed.

If the order has not shipped yet, we may be able to modify or cancel it. Contact us as soon as possible!

No, only one discount code per order.

This is usually due to bank authorization issues or incorrect billing information. Try again or contact your bank.

Yes, applicable GST/HST is calculated based on your province.

Yes — guest checkout is available. However, creating an account lets you view order history and track faster.

Yes — we offer free shipping across most of Canada on orders over $75 (before tax). Remote regions may have additional fees.

Remote areas include select regions in Northern Territories and rural locations flagged by carriers. These are calculated automatically at checkout.

Standard delivery is usually 2–7 business days, depending on your location.

express rates are available at checkout.

You will receive a tracking number by email once your order ships. Tracking may take 24–48 hours to update. If it hasn’t updated in several days, contact us and we’ll investigate.

Contact us immediately with photos — we will replace or refund damaged items.

We will work with the carrier to resolve the issue. Lost packages will be replaced or refunded after an investigation.

Eligible items include: Wrong item received, Damaged items, Expired or defective products, In these cases, return shipping is covered by us.

Email us with your order number and photos. Our team will provide return instructions.

Yes — if the item is unopened, unused, and in perfect condition. Customers are responsible for: Return shipping and a 10% restocking fee (deducted from refund)

Email us with your order number and photos (if applicable). Our team will provide return instructions.

Only for customer-initiated returns (wrong item ordered). We pay for return shipping if the mistake was ours.

Refunds are processed within 3–7 business days after we receive and inspect the return.

Exchanges are handled as returns. Once the refund is issued, you may place a new order.

A personalized session with a Licensed Canadian Nutritionist covering: Supplement guidance, lifestyle & nutrition habits, goal setting, and product recommendations tailored to you

Yes — all sessions are virtual for convenience.

Simply click “Book Now” on our consultation page, choose your time, and complete the booking.

Yes, with at least 24 hours notice.

No. Nutritionists provide general wellness guidance, not medical diagnoses or treatment plans.

Absolutely. All sessions and information shared remain private.

We use Shopify’s secure infrastructure and follow strict privacy protocols.

Click “Forgot your password?” on the login page.

At this time, we do not offer wholesale, but bulk purchases may receive discounts during promotions.

Not currently. However, we strive to offer competitive pricing year-round.

Not yet — we operate as a Canadian e-commerce store.

We plan to introduce one in the near future.